Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at figurefantasy18@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at figurefantasy18@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at figurefantasy18@gmail.com.

No Refund Policy

Due to the nature of our products, all sales are final. We do not offer refunds once an order has been placed, processed, shipped, or delivered.

Refund requests will not be accepted for reasons including, but not limited to:

  • Change of mind
  • Incorrect product selection by the customer
  • Personal preference or dissatisfaction after use
  • Delayed delivery caused by shipping carriers or customs
  • Refusal to accept delivery

Return Policy

We accept returns within 3 days of delivery only if the item arrives damaged, defective, or significantly different from the product ordered.

To be eligible for a return:

  • You must contact us within 3 days of receiving your order.
  • The product must be unused and in its original condition.
  • The item must be returned in its original packaging with all included accessories.
  • Clear photos or videos showing the issue must be provided for verification.

Non-Returnable Items

Returns will not be accepted for:

  • Used products
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Customized or personalized orders
  • Products returned without prior authorization
  • Returns requested after the 3-day return period

Return Approval Process

To request a return, please contact our customer support team with:

  • Order number
  • Description of the issue
  • Photos or videos of the product

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery. We will review the issue and work with you to provide an appropriate resolution.